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 Earlier Stories
 
from support news
Why on earth should IT care about art?
Or vice-versa
What's Your Take?

from support news
I teach, therefore I blog?
Or is it the other way round?
What's Your Take?

from IT training news
Survey shows weak investment in 'soft skills'
Surprise, surprise?
What's Your Take?

from support news
Doing It Backwards?
India Using American Management?
What's Your Take?

from e-learning news
One way of making sure e-learning is not hated?
Give each of your staff their own laptop PC
What's Your Take?

from eGovernment news
Here are some newly banned words
Offshoring and outsourcing
What's Your Take?

from support news
I, Robot?
You, fired
What's Your Take?

from support news
First it was Bluetooth, then we got WiFi, now there's NFC
WiFi for hi-bandwidth, long sessions, Bluetooth for lower bandwidth and shorter sessions, NFC for 'instant bursts', like paying for things
What's Your Take?

from certification news
The e-exam finally makes the headlines
Going mainstream?
What's Your Take?

from certification news
Are you taking a Microsoft MCSD course?
You are? Then I think you will find this very useful
What's Your Take?

from call centres news
Offshore call centres seem to have an image problem
Is it prejudice, or something else?
What's Your Take?

from call centres news
What is a 'Call Centre Mass Production Model'?
Doesn't sound very nice, does it?
What's Your Take?

from crm news
What's the difference between Agent-Centric CRM and Knowledge-Powered CRM?
Find out here
What's Your Take?

from support news
Looking for a comparison between portal solutions?
Microsoft, Oracle, Vignette and others go head to head in this review
What's Your Take?

from call centres news
So call centre numbers will only rise in Asia?
No, they are predicted to rise elsewhere by 50 percent
What's Your Take?

from call centres news
Ok, so we've outsourced the call centre
Now what?
What's Your Take?

from e-learning news
Are the good times over for the small e-learning vendor?
Look out, here come the big old boys
What's Your Take?

from crm news
Can you mix hosted CRM and in-house CRM?
Siebel thinks you can
What's Your Take?

from call centres news
Start your engines
What happens when experts put call centre solutions up against each other?
What's Your Take?

from call centres news
What makes a smart modern call centre still seem like a smelly old sweatshop?
Something to do with not being trusted by the management?
What's Your Take?

from e-learning news
How sophisticated is your e-learning software?
Thought-provoking stuff
What's Your Take?

from call centres news
Great phone calls spoiled by terrible email follow ups
How do you deal with your call center agent's writing skills?
What's Your Take?

from call centres news
Who should be driving YOUR contact center?
Your marketing department?
What's Your Take?

 
from e-learning news
Is storytelling important in IT training?
Is it also relevant to elearning?
What's Your Take?

Knowledge Coach
New Job Title?
What's Your Take?

from e-learning news
What is e-assessment all about?
Nice dictionary definition and article
What's Your Take?

from crm news
What should you look for when buying CRM
Some useful tips
What's Your Take?

from eGovernment news
e-government not complex enough?
Dutch want EU to be more innovative
What's Your Take?

from call centres news
The next big thing in outsourcing?
Alliances
What's Your Take?

from e-learning news
How do you work out the cost of e-learning?
Here are some tips on course development
What's Your Take?

from call centres news
Is age an offshoring issue?
Fast churn rates, fast burn out
What's Your Take?

from eGovernment news
e-government and CRM
A cautionary tale?
What's Your Take?

from e-learning news
e-learning and bus drivers case study
38,000 of them
What's Your Take?

Is it possible to bypass empowerment?
You decide
What's Your Take?

from eGovernment news
Do the poor get second-rate websites?
Research shows eGovernment websites are worst for those who need them most
What's Your Take?

from call centres news
Message to the USA?
Don't worry about Latin American and Carribbean offshoring job losses
What's Your Take?

from crm news
A new class war?
Maybe it's a customer thing
What's Your Take?

from call centres news
Can Interactive Voice Response let your call centre down?
Oh yes
What's Your Take?

from support news
Can help desk heroes work their way up to the board of directors?
At Microsoft, they just did
What's Your Take?

from eGovernment news
Can e-government help the poor in Africa?
Almost too good to be true?
What's Your Take?

from call centres news
So you think India is beating the UK in the call centre growth race?
Then prepare for a shock
What's Your Take?

from call centres news
What is a call centre symposium?
This may be music to your ears
What's Your Take?

from call centres news
Why buy a NEW call centre?
When you can get a 'previously enjoyed' one cheaper?
What's Your Take?

from support news
Ten step guide to managing your content
Some very interesting results from a recent survey
What's Your Take?

from crm news
Debunking the myths of real-time customer data
Tidal wave on its way?
What's Your Take?

from call centres news
How do you do offshoring if you are already a multinational?
If you're IBM, you buy an offshoring business
What's Your Take?

 
 
  latest articles
 from support news
I was fired for NOT blogging
Unfair dismissal?
What's Your Take?

 
 SSPA Certification

 
 from support news
Why is there no Apple-based phone?
Because nobody would buy such a thing?
What's Your Take?

 
 from support news
Apple hates blogs but is still loved by bloggers
Microsoft has blogs but no love
What's Your Take?

 
  Why some software must die
Or why pension funds are not the only time-bomb ticking away in the corporate closet
What's Your Take?

 
 from support news
What is “blogGeist”?
The spirit of the blog
What's Your Take?

 
 from e-learning news
How should organisations handle making staff redundant?
Management may want to 'e-learn' how to deal with this
What's Your Take?

 
  The Future of DVD Looks Completely Different?
You scratch my disk and I’ll scratch yours
What's Your Take?

 
 from support news
A blog is a bloke thing
Why men blog (and women don’t)
What's Your Take?

 
 from events news
World's largest eLearning program?
It's in India
What's Your Take?

 
 from call centres news
A different way to tackle call centre integration problems?
Don't want to buy a new CRM system and don't like the idea of middleware?
What's Your Take?

 
 from support news
Does your organisation employ possibilitarians?
No? Then maybe its days are numbered
What's Your Take?

 
 from IT training news
Revolutionising Access To IT Skills Training For Deaf People
Groundbreaking training tool is expected to improve employment opportunities
What's Your Take?

 
 from support news
Who are the most influential women in business?
Yes, at least one of them is a support person
What's Your Take?

 
 from eGovernment news
Microsoft Announces Blueprint for European Public Services
Massive joint eGovernment exercise with Accenture
What's Your Take?

 
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